Privacy Policy
Last updated September 3, 2026
PlayBallIQ is an app for baseball and softball coaches. This policy explains what information the app collects, why, who it is shared with, and how to get it deleted. It covers both the information you provide about yourself and the team information you enter about your players.
Questions about anything here go to support@playballiq.com.
Information we collect
Your account
- Email address, which is also your sign-in name
- First and last name
- A password, which is stored only as a salted hash and is never visible to us
- Your multi-factor authentication setting
If you add a profile photo, it stays on your device. It is not uploaded to our servers.
Team and roster content you create
- Team names, logos, sport, league type, age division, season, year, and location
- Player names, jersey numbers, and whether each player is active — see Player information below
- Optional player attributes you choose to record, such as position proficiency, speed, arm strength, and hitting ratings
- Schedules: event type, date and time, opponent, home or away, location, innings
- Batting orders and defensive assignments by inning
- Batting, pitching, and fielding statistics you enter or import
- Audio and images you upload or record: team logos, walk-up intros and songs, and pitch-call audio
Sharing and notifications
- Email addresses of coaches you invite to a team, the permissions you grant them, and whether the invitation is pending, accepted, or declined
- In-app notification records, which are automatically deleted after about 14 days
Device and technical information
- A device identifier generated by the app, used to enforce a limit of two devices per account and to block access from unregistered devices
- A push notification token, if you enable notifications
- Your app language, appearance, and display preferences
Music service connections
If you connect Apple Music, the resulting access token is stored in encrypted storage on your device. You can disconnect it in the app at any time.
Player information and youth teams
PlayBallIQ is intended for adult coaches, managers, and team staff. Players do not have accounts and do not sign in. Everything recorded about a player is entered by a coach.
Coaches often manage youth teams, so the player names, jersey numbers, and performance statistics stored in the app may relate to minors. We want to be precise about what that does and does not involve.
What the app stores about a player is limited to what a coach types in:
- Name and jersey number
- Whether they are active, and whether they are out for a given event
- Coach-entered skill ratings and game statistics
- Any walk-up audio a coach records or uploads for that player
The app does not ask for, and has no field to store, a player's:
- Date of birth or age
- Email address, phone number, or home address
- Photograph
- Location, at any time — the app does not track anyone's location
If you enter information about a minor, you are responsible for having whatever permission your league, club, or local law requires. A parent or guardian who wants a player's information removed can ask their coach to delete the player in the app, or contact us directly at support@playballiq.com and we will work with the team owner to remove it.
The app is not directed to children under 13, and we do not knowingly allow anyone under 13 to create an account.
How we use information
We use what we collect only to run the app:
- To create your account, sign you in, and secure it with multi-factor verification
- To store your teams and sync them across your devices and with coaches you invite
- To generate spoken announcements from text you enter
- To play walk-up music you have selected
- To send notifications you have asked for
- To enforce account limits and prevent abuse of paid services like speech synthesis
- To answer your support requests
What we do not do
- We do not sell personal information, and we never have
- We do not share it with advertisers or data brokers
- We do not show ads in the app
- We do not use third-party analytics, tracking, or advertising SDKs
- We do not send marketing or promotional email
Email we send
PlayBallIQ sends only transactional email, to the address on your account, and only when something you did requires it: a sign-in verification code, a multi-factor code, or a password reset. These are sent from noreply@playballiq.com.
There is no mailing list to unsubscribe from, because there is no marketing email. If you no longer want any email from us, delete your account and it stops.
Bounces and complaints are monitored automatically. If mail to your address bounces repeatedly, we stop sending to it.
Service providers
We use cloud infrastructure and a small number of service providers to operate the app — for example, to host accounts and team data, store uploaded logos and audio, send account email, generate spoken announcements from text you enter, translate the app's own interface text, and deliver push notifications and app updates. They process information only on our behalf and only for those purposes. Your team and player content is never sent for translation.
If you connect Apple Music, catalog search and playback are handled under Apple's privacy policy.
We may also disclose information if we are legally required to, or to investigate abuse of the service.
Security
- All traffic between the app and our servers is encrypted in transit with TLS
- Stored data and uploaded files are encrypted at rest
- Sign-in tokens are held in your device's encrypted keystore
- Sign-in requires a code sent to your email in addition to your password
- Each account is limited to two registered devices; signing in on a third revokes the least recently used one
- Access to a shared team is limited to the permissions the team owner grants
Retention and deletion
We keep your information while your account exists. You can delete your account yourself from Global Settings → My Account → Delete account, confirming with your email address.
Deleting your account removes:
- Your sign-in account
- Every team you own, including its players, schedules, statistics, logos, and uploaded audio
- The access other coaches had to those teams
- Your notifications, push tokens, and registered devices
One thing worth knowing before you do it:
- Data cached on your own device is removed when you uninstall the app or clear its storage
Teams owned by someone else, which you were only invited to, remain with their owner. If you would rather we handled the deletion for you, email support@playballiq.com from your account address.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information. The app covers most of this directly: you can edit any team or player, export a full JSON backup of your data from Global Settings, and delete your account. For anything else, email us and we will respond.
Changes
If this policy changes in a way that materially affects you, we will update the date at the top and, where appropriate, notify you in the app.